Our Services

Conflict & Grievances

 Workplace conflicts need management intervention. Unmanaged employee conflict has been described as one of the largest reducible costs in organisations today and one of the least recognised. Some of the more obvious costs are grievances, litigation, mental health issues, absenteeism and presenteeism. However, international studies have also revealed that:

Proactive involvement decreases the likelihood of the conflict escalating to a point where resolution is difficult, if not impossible. While this ‘nipping it in the bud’ approach seems like commonsense, all too often, managers and supervisors fail to address low level conflict.

Livingstones Consultants analyse the conflict then recommend and implement the most appropriate interventions including complaint investigations, mediation, multi-party facilitation, conflict coaching, employee support services and tailored training initiatives.

  •  Over 65% of performance problems in the workplace result from strained relationships between employees - not from defects in individual employee skill or motivation.
  • 30% or more of a manager’s time can be spent dealing with conflict.
  • Chronic unresolved conflict is a decisive factor in at least 50% of employee departures.