Our People

Katy Russell

Principal Consultant

As the Livingstones in-house expert in conflict resolution, resolving conflict is the main focus of Katy’s consulting role. She uses a strategic approach to diagnose the root causes of conflict and develops inventive, yet practical, advice to manage difficult situations. Katy thrives on the challenge of converting difficult situations and people issues into successful outcomes. Her extensive background and experience in industrial relations and law means she understands the context of complaints and grievances.

Her interest in conflict resolution led her to train as a mediator in 2005 and she is accredited under the National Mediator Accreditation System. She has also seen first-hand the benefits that flow to organisations and individuals from enhanced interpersonal skills and the application of effective preventive measures.


Katy’s background in industrial relations gives her an excellent insight into patterns of conflict in the workplace. She became increasingly aware that many individuals and organisations do not handle conflict effectively. She has seen many situations escalate and become very damaging when they could have been resolved using a different approach.

Katy’s other specialty area is leadership and management training. She particularly enjoys the challenge of enhancing awareness and developing people skills for managers who have a technical focus.

Katy has worked with clients in a wide range of industries including education, child care, retail, electricity, mining, government, food processing and government owned corporations.

Katy undertakes mediation as well as conflict coaching, facilitation and training. She also carries out workplace investigations for her clients and provides a wide range of consulting services in the performance management arena. Prevention strategies and advice on anti-discrimination and harassment matters are also part of Katy’s service offering to her clients.

Katy is an accomplished leadership coach and trainer and finds the personal interaction with employers and employees in this environment highly satisfying. She is always looking for ways to raise the training bar by making training experiences stimulating and effective for both participants and their organisations.

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Qualifications and Memberships


GDip Bus (IR)
LLB (Hons)
GC MedConfRes (enrolled)
Accredited Mediator (NMAS)
GENOS Facilitator


LEADR Association of Dispute Resolvers

Queensland Industrial Relations Society

When you’re in a difficult situation at work, change may seem impossible. I can help people to have the confidence that things can be better and provide them with the tools and support to make it happen.