Emotional Intelligence

The cornerstone for successful leadership and therefore the cornerstone for successful organisations.

The Seven Skills

Skill 1: emotional self-awareness

The skill of perceiving and understanding one’s own emotions

• At work, leaders effective in this skill of EI …
  are more “in-tune” with their moods, feelings and emotions at work; and
• demonstrate greater awareness of how their emotions may be influencing their thoughts and decisions.

As a result they …

• better recognise the impact their moods, feelings and emotions have on their outward displays and behaviours.

Skill 2: emotional expression

The skill of effectively expressing one’s own emotions

At work, leaders effective in this skill of EI …

• communicate how they feel about various issues at work; and
• create greater understanding about themselves amongst their colleagues.

As a result they …

• are often described by colleagues as “genuine and trustworthy”.

Skill 3: emotional awareness of others

The skill of perceiving and understanding others’ emotions

At work, leaders effective in this skill of EI …

• understand what typically makes people feel various ways in the workplace; and
• are proficient at reading others’ emotional/mood states at work, e.g., bored with a given task.

As a result they …

• more effectively engage with, respond to, motivate and connect with others.

Skill 4: emotional reasoning

The skill of utilising emotional information (from yourself and others) in reasoning, planning and decision-making

At work, leaders effective in this skill of EI …

• consult others’ feelings on issues at work to help derive solutions; and
• consider their own feelings on issues at work when decision-making.

As a result they …

• achieve greater buy-in to decisions they implement in the workplace.

Skill 5: emotional self-management

The skill of effectively managing your own emotions

At work, leaders effective in this skill of EI …

• move on quickly from events that cause them adversity; and
• implement strategies to help them maintain positive moods and emotions in the workplace.

As a result they …

• cope more effectively with high work demands and occupational stress.

Skill 6: emotional management of others

The skill of influencing the moods and emotions of others

At work, leaders effective in this skill of EI …

• create environments that make people feel more optimistic and positive in the workplace; and
• help people identify more effective ways of responding (behaving) to events that are causing them adversity.

As a result they …

• are good at improving workplace productivity and performance.

Skill 7: emotional self-control

The skill of effectively controlling strong emotions that you experience

At work, leaders effective in this skill of EI …

• have a long “fuse”;
• express anger and other strong emotions in the right way, at the right time and with the right person,'and
• find it easy to concentrate on a task when really excited or upset about something.

As a result they …

• are resilient in the face of strong adversity.

The Genos model of workplace Emotional Intelligence

The seven skills build upon each other. For example, you need to be aware of your emotions in order to effectively express them.   The seven skills define how you  perceive, understand, reason with, and manage your own and others’ feelings.   Demonstrating the seven skills and associated behaviours more frequently will increase your Emotional Intelligence.

EI in the Workplace

Products and Services

Recruitment Standard Report

EI Assessment Report and Workbook

EI Multi-Rater Assessment Report and Workbook

All Livingstones Organisational Psychologists are accredited in Genos Emotional Intelligence tools, including 360 degree and self assessments, coaching and recruitment.   For a discussion on how Livingstones Australia can assist your organisation with emotional intelligence testing, coaching, training and consultancy using the Genos suite of tools and processes, please contact one of the following accredited consultants.

Case Studies and Publications

Case Study - Leadership Development

Case Study - Team Development

Case Study - Missing ingredient for a Future CEO

Enhancing Sales Effectiveness through EI

Enhancing Team Effectiveness through EI Coaching